How to View Manage Ticket Details from Admin

Login to the Manuscript ERP with your credentials. On successful login, you'll land on the Manuscript dashboard.

From the top navigation bar, click Manage Journal, then click the Ticket tab. On the Tickets page, click Manage Tickets. Find the required ticket and click the View icon in the Action column to open the Ticket Details page. The page shows the ticket priority, status, category, description, created by, assigned user, and comments under Ticket Progress. To reassign the ticket, click the Reassign icon, select the required assignee from the list, and click Submit.